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Post Office becomes the first major high street Travel Insurance provider to offer flight delay assistance

Press Release   •   Nov 04, 2016 00:01 GMT

Post Office has become the first major high street Travel Insurance provider to offer flight delay assistance cover as part of its Travel Insurance offering.

The service will provide customers who experience flight delays of two or more hours with access to 650 lounges in over 300 airports*, allowing them to use their amenities and services while they wait for their flight. The service is free to customers who purchase Premier and Premier Plus cover. To qualify, customers need to register their flight details at least 24 hours before departure.

Post Office Travel Insurance has introduced flight delay assistance following feedback from customers who felt they needed extra cover should their flight be delayed. In 2015, over three million people** travelling in and out of the UK were impacted as a result of delayed flights.

Rob Clarkson, Managing Director at Post Office Money Insurance said: “Over the past 12 months we have been reviewing our existing Travel Insurance products to ensure they evolve to meet the changing needs of our customers.

As a result of this we have introduced flight delay assistance, giving customers complimentary access to more than 650 airport lounges across the world if their flight is delayed by more than two hours. Whether on a short trip, or flying further afield, a delay can prove frustrating – and far from the relaxing start many of us envisage. By providing customers with access to a lounge where they can wait, we hope to make the travelling experience as stress free as possible.”

Ends.

Notes to Editors:

* Free lounge access will become available on the announcement of a minimum two-hour delay, not two consecutive 60-minute delays. Free lounge access code will be sent by SMS text message and email. While we will always try to get our customers into an airport lounge, unfortunately we cannot guarantee access for example, if the lounge is at full capacity, closed, where the registered name doesn’t match or a member of the group doesn’t meet any dress code or minimum age requirements.
Read more at http://www.postoffice.co.uk/travel-insurance/flight-delay-assistance

**European Commission and FairPlane analysis: https://www.fairplane.co.uk/did-you-know-that-up-to-3-27-million-passengers-each-year-could-be-eligible-for-compensation-because-of-delayed-flights-to-and-from-uk-airports/

About the Post Office

Post Office Limited has an unrivalled national network of over 11,600 branches across the UK, more than all the high street banks combined, and sits at the heart of many communities across the country.

It provides around 170 different services and products spanning financial services including savings, insurance, loans, mortgages and credit cards. Post Office also offers Government services, telephony, foreign currency, travel insurance and mail services.

99.7% of people live within three miles of their nearest Post Office outlet. For many rural communities the Post Office is the only retail outlet. Post Offices remain highly valued and trusted and are the focal point for many communities. For more information, visit www.postoffice.co.uk.