Press release -
Post Office partners with Air Doctor to launch exclusive travel insurance service for holidaymakers abroad
- UK-first travel insurance service enabling customers to have a consultation with a local GP anywhere in the world* while on holiday with no excess
- Claimless service – support is provided free of charge up-front so customers don’t need to pay and reclaim and there’s no excess charges
- New service announced as research shows 55% of the population worry that they or a family member will need medical attention while abroad this summer
Post Office is pleased to announce a partnership with Air Doctor, a globally recognised leader in healthcare access services. This collaboration aims to revolutionise the travel experience for customers by adding comprehensive non-emergency medical assistance to the award-winning travel insurance provider’s cover.
As the peak summer travel season begins, early June saw a record number of travel insurance policies sold by the Post Office. To provide even better service this summer, Post Office is offering new and renewing customers an additional free service with Air Doctor to help ensure they can get the treatment they need for minor ailments. Air Doctor brings together a vast network of over 20,000 qualified doctors across the world and has links with medical facilities in over 75 different countries, ensuring travellers have access to quality healthcare wherever their journeys take them. Through its user-friendly mobile app, Air Doctor enables Post Office Travel Insurance customers to effortlessly locate and book appointments with trusted doctors while abroad. The app supports seven languages, telemedicine services are available in up to 21 languages, and appointments are available in person, via video call or a visit to customers’ accommodation. In addition, the Air Doctor team provides 24/7 multi-lingual support so the Post Office’s customers can get help every step of the way.
This service will be standard across all Post Office single trip, annual multi-trip and backpacker travel insurance policies and across all levels of cover – Economy, Standard and Premier bought online, over the phone or in-branch from 3rd July 2023. Post Office’s Emergency Medical Assistance service has not changed and works with the Air Doctor service: if a local doctor assesses a customer and recommends a visit to hospital, then this can be arranged and the medical case will then be handed over to the Emergency Medical team in the UK to be managed wherever Post Office’s customers are.
Key benefits of this partnership include:
- Comprehensive Coverage: Post Office policyholders will receive access to Air Doctor's suite of services, including doctor consultations, prescriptions and medical referrals.
- Streamlined Experience: Through Air Doctor's user-friendly mobile application, travellers can easily locate nearby medical providers and schedule appointments.
- Global Reach: Air Doctor's extensive network spans across numerous countries, ensuring travellers have access to medical services in destinations worldwide*, in multiple languages.
- Cashless and claimless: there’s no excess on the Air Doctor service and no medical fees to pay.
Paul Paddock, Head of Travel Insurance and Protection at the Post Office, said: “We’re delighted to be working with Air Doctor to help our customers access non-emergency medical care while on holiday at no extra cost. With people worried about themselves or family members needing medical assistance on their travels, the Air Doctor service provides peace of mind that they can access non-emergency medical support wherever they are*.
“We’ve made this as simple as possible by including it in all our single trip, annual multi-trip and backpacker travel insurance policies and across all levels of cover – Economy, Standard and Premier, so that anyone travelling with Post Office travel insurance is covered at no extra cost and with no need to make a claim – customers can just book an appointment direct through the app with no additional fees.”
Ends
*Not available for holiday destinations in the UK
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About the Post Office
- With over 11,500 branches, Post Office has the biggest retail network in the UK, with more branches than all the banks and building societies combined.
- Post Office is helping anyone who wants cash to get it whichever way is most convenient. Partnership with over 30 banks, building societies and credit unions means that 99% of UK bank customers can access their accounts at their Post Office.
- Cash withdrawals, deposits and balance enquiries can be made securely and conveniently over the counter at any Post Office; and the biggest investment by any organisation or company in the last decade is being made to safeguard 1,400 free-to-use ATMs across the UK.
- Post Office is simplifying its proposition for Postmasters with a focus on its cash and banking; mails and parcels; foreign exchange; and; bill payments services.
- Research has found that visits to the Post Office help drive another 400 million visitors to other shops, restaurants and local businesses equating to an estimated £1.1 billion in additional revenue for High Street businesses.
- 99.7% of the population live within three miles of a Post Office; and 4,000 branches are open seven days a week.
