New Group Chief Executive at Post Office, Nick Read, starts today

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​State of the FTB Market: 56% of UK properties are affordable for first-time buyer

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ScottishPower Smart Meter customers can now top up their meters through Post Office and Payzone bill payments network

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​New generation cities snap at heels of traditional favourites

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Bank on the Post Office for easy access to holiday cash - 57 percent of people on UK Staycations have struggled to find a bank or ATM to make cash withdrawals

Press releases   •   Aug 15, 2019 11:28 BST

Post Office joins Government’s GCloud 11 framework, offering full suite of identity services

Press releases   •   Aug 07, 2019 14:35 BST

  • Post Office has joined the Government Digital Framework, GCloud 11, enabling government departments to offer people a suite of ‘bricks and clicks’ identity services
  • Services available include Digital Identity, In-branch Verification and Document Certification.
  • Allows departments to take advantage of the convenience of the Post Office network; 93% of people in the UK live within 1 mile of a branch

Post Office has joined the government’s digital marketplace, GCloud 11, with a suite of identity services now on offer to all government departments and agencies.

Being part of the framework streamlines the entire procurement process for any government department seeking to work with Post Office.

There are three Post Office Identity Services available on the framework. These are:

  • Digital Identity – enabling millions of users to prove who they are and to share verified data and documents straight from their device
  • In-branch verification – providing support for specific customers who require face to face identity verification
  • Document certification – certifies copies of original documents with additional digital image capture available, if required

These services offer government partners the flexibility of ‘bricks and clicks’. Digital services support those citizens who are confident to navigate the online world. And a network of 11500 outlets continues to bridge the gap for those who require face to face services and support. 93% of the UK population lives within 1 mile of a Post Office.

With a website that attracts millions of visitors each year and 11500 branches, Post Office is conveniently accessible to all. The Identity Services team already works with a range of government partners, including DVLA, Her Majesty’s Passport Office and the Cabinet Office

Digital Identity focuses on helping users to create a reusable identity that can be shared across all sectors and use cases, from government and financial services, health and welfare, travel and age restricted retail. Once a user has created their digital identity they can use it time and time again without the need for further verification.

Document Certification provides up to three copies of an original document, certified to state that they are a true likeness to the original: Includes all common forms of ID: passports, driving licences, utility bills and bank statements.

Martin Edwards, Managing Director of Identity Services at Post Office, commented:

“We are delighted to be able to offer our services through GCloud 11. We are uniquely placed to serve customers who may be digital natives, while also supporting those who prefer to engage with our services face to face.

“We look forward to working with our government partners in the identity space. We share many common goals, including tackling issues such as digital and financial exclusion. By helping customers to prove who they are in an easy and inclusive manner, we believe we will remove barriers that impede access to key services such as Universal Credit, and passport applications,”

To find out more, please visit:


Issued by:

Post Office Press Office

1st Floor Finsbury Dials

20 Finsbury Street


Tel: 07436 038445 or 020 7012 3456 (24 hours),


About Post Office:

  • With 11,500 branches, the Post Office is among the larger retail networks in the UK.
  • 97% of Post Office branches are run with retail partners on an agency or franchise basis.
  • The Post Office provides services central to peoples’ everyday lives; 99.7% of the population lives within 3 miles of a Post Office.
  • We offer the UK’s largest fee free cash withdrawal network through our 11,500 branches and an additional 2,500 cash machines and 99 per cent of UK bank customers can access their accounts at the Post Office.
  • We sell 170 different products and services spanning financial services including savings, insurance, loans, mortgages and credit cards; Government services; telephony; foreign currency; travel insurance and mail services.
  • Post Offices branches remain highly valued and trusted, and are the focal point of many communities. For more information; visit and to find out about a Post Office business opportunities; visit

Read more »

Post Office expands range with new 7-year fixed rate mortgages

Press releases   •   Jul 31, 2019 11:44 BST

​Revealed: The resort rip offs that can bust the holiday budget

Press releases   •   Jul 22, 2019 00:01 BST

​Post Office announces appointment of Nick Read as Group Chief Executive

Press releases   •   Jul 18, 2019 15:09 BST

Images & Videos 8 images, 1 video

Contacts 10 contacts

  • Press Contact
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  • 0207 012 3456

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East, South East and South West England

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London, Midlands, North East, North West

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  • millchxkaelzl.zsnocrrmpuanas@pmwosrctowjffxuicvne.tgcodr.uwpkzp
  • 07841785673
Wales, Northern Ireland and Scotland

  • Press Contact
  • Head of Corp Comms Campaigns and Consumer PR
  • Financial Services Travel Telephony
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  • 07436 547206

About Post Office Media

Welcome to the Post Office Media Centre, our online resource for news, information, photos and footage for journalists across the UK.

Post Office Limited has an unrivalled national network of over 11,500 branches across the UK, more than all the high street banks combined, and sits at the heart of many communities across the country. The Post Office has made a commitment to no more branch closure programmes. It provides around 170 different services and products spanning financial services including savings, insurance, loans, mortgages and credit cards. Post Office also offers Government services; foreign currency; travel insurance and mail services. It serves around 18 million customers a week and half of all small businesses. 99.7% of the total population live within three miles of a post office. For many rural communities the post office is the only retail outlet. Post Offices remain highly valued and trusted and are the focal point for many communities.
For more information, visit


  • Post Office Media
  • 1st Floor Finsbury Dials, 20 Finsbury Street
  • EC2Y 9AQ London
  • For Post Office switchboard please call 0333 665 3001  Press Office ( Please note this line is strictly for Media enquiries ONLY) - 0207 012 3456