Press release -
Network Transformation Programme
- We are moderninsing Post Office branches as part of our network transformation programme
We are the Post Office and there is no-one like us. From travel insurance to tax for the car, passports to postage, licences to life insurance, the Post Office network is serving communities across the UK. We have a network of over 11,500 branches across the UK and every one of our branches is at the heart of its community.
And now we’re embarking on an exciting transformation. Backed by significant investment from the Government, we are rolling out the largest investment and modernisation programme in our history. At the heart of our modernisation plan are two new models.
- Main style Post Office branches will offer a modern environment and in many cases extended opening hours. Many will be existing branches updated and refreshed, and will offer both a dedicated Post Office counter and service provision at the retail position, thereby offering customers the full range of products and services and extended opening hours.
- Local style Post Office branches are a new way of operating Post Offices in convenience-type stores. By combining both the Post Office and retail service, the branch will offer extended opening hours to customers.
Around 6,000 branches will transform to these new styles over the next three years with more than 1400 already live.
Feedback from customers has been great too with customers satisfaction scores around 95% according to independent research.
Network Report 2013: http://www.postoffice.co.uk/sites/default/files/PO_Network_Report_2013.pdf
Contact - Post Office, Press Office
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About the Post Office
The Post Office (Post Office Limited) has an unrivalled national network of over 11,500 branches across the UK, more than all the high street banks combined, and sits at the heart of communities in Northern Ireland, Scotland, Wales and England. The Post Office has made a commitment to maintaining its network of branches at its current size and reach. It provides around 170 different products and services spanning financial services including savings, insurance, loans, mortgages and credit cards; Government services; telephony; foreign currency; travel insurance and mail services.
The Post Office serves over 17 million customers a week and a third of small businesses. Some 99.7% of the total population live within three miles of a post office and over 97% live with one mile of a post office. For many rural communities, the post office is the only retail outlet. Post Offices branches remain highly valued and trusted, and are the focal point of many communities. For more information, visit http://www.postoffice.co.uk/.
Please note the Press Office team can only deal with enquiries from the media. Unfortunately they do not have access to customer information so can not help with customer enquiries.
If you have an enquiry regarding any Post Office product or service please visit postoffice.co.uk or call 0845Local call rates apply. Call costs may vary depending on your service provider. Calls may be monitored or recorded for training and compliance purposes. 611 2970.
