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Naresh Patel (Branch Manager of Westminster Bridge Post Office), Bharti Patel (Postmaster at Churchill Place Post Office) and Subhash Patel (Postmaster at Canary Wharf Post Office) promoting 'Save Our Cash Day'
Naresh Patel (Branch Manager of Westminster Bridge Post Office), Bharti Patel (Postmaster at Churchill Place Post Office) and Subhash Patel (Postmaster at Canary Wharf Post Office) promoting 'Save Our Cash Day'

Press release -

‘Save Our Cash’ Day shines light on eight million Brits reliant on cash, demonstrating urgent need to make access a legal right

  • Almost three-in-four of Brits believe cash is an important consumer right
  • 70% of British small and medium size (SME) businesses see cash use as important to the future of the UK high street
  • Events taking place in Post Office branches across the country to raise awareness of the issue and call on the general public to take action

‘Save Our Cash’ Day is being held in communities across the country today to raise awareness of the issues faced by the more than eight million people who say they would struggle to survive without cash[1].

New research from Post Office has shown that 72% of UK consumers believe that cash is an important consumer right. The majority (57%) are concerned about bank branch closures, with a third (33%) saying that they are personally affected. More than half (52%) agree that cash provides them with a sense of safety and security, and over a third (38%) say that without cash they would feel excluded or that there would be things that they could no longer do.

Save Our Cash Day comes at a time when accessing cash for free is becoming increasingly difficult. According to Which? research[2], 4,188 bank branches have closed since the start of 2015, a rate of approximately 50 per month. More than 500 more are earmarked for closure in 2021.

Majority of British SME businesses believe cash is important to UK high street’s future

A Post Office survey of more than 500 British SME businesses also shows that two thirds (66%) feel that cash use is important to the recovery of the UK retail industry from the Covid-19 pandemic and the associated lockdowns and restrictions. Indeed, a third of consumers asked about this (32%) said that without cash they would be less likely to shop in their local community, a stark realisation when countless local businesses face the risk of closure post-COVID.

Just under a third (31%) of British SMEs say that their business has been directly affected by bank branch closures. Nearly 1 in 5 (18%) depend on their local Post Office branch for cash and banking services, such as depositing cash, making withdrawals and paying in cheques, and a fifth (20%) said they would be concerned about the safety and/or security of their business, without the ability to deposit cash at the end of the day.

The research found that 28% of SME businesses in Britain use physical cash at least weekly. Almost a quarter (24%) feel that their business would struggle without the ability to use cash and the same proportion believe that if they did not accept cash, many of their customers may not use their goods or services.

Nick Read, Chief Executive at the Post Office, said:

“Ensuring everyone in every community continues to have free access to cash is fundamental to the nation’s economic and social wellbeing. We cannot forget those across the country who continue to rely on it – from the millions of small businesses to ordinary people who use cash to budget, save and survive. With ‘Save Our Cash Day’, the Post Office is calling on Government to speed up the delivery of the necessary legislative and regulatory frameworks which must underpin the long-term future of the cash system. Banks should be required, by law, to provide their customers free access to cash and cash services irrespective of where they happen to live or work. Anything short of legislation will fail the millions who continue to depend on it day-to-day.”

Save Our Cash Day: take part in local communities



The Post Office is hosting events in various locations across its network today and this weekend, with customers visiting their local Post Offices welcome to speak to their postmaster about the cash services Post Office provides for some of the most vulnerable people in their local communities.

People are also able to find out more online at www.SaveOurCash.co.uk, where they can hear the real stories of people reliant on cash and learn more about how cash plays such a pivotal role in their lives. Post Office is calling on as many people as possible to write to their MP to support policies and legislation that protect cash and place an obligation on the banks to guarantee access to cash across the UK.

The Post Office network operates more than 11,500 branches, with 99% of the population living within three miles of a Post Office. On average, over £2 billion of cash is withdrawn and deposited per month at Post Office branches. Annual volumes of cash withdrawals via Post Office counters have grown by 46%, to £7.8 billion since the start of the Banking Framework in 2017, and cash deposits have increased by 110% to £22.1 billion in the same period.

Notes to editors:

44% of people asked by Post Office said that cash is important to their daily life. Two-fifths (39%) use cash at least weekly, with a fifth (22%) using cash multiple times a week.

About the Post Office and its role in cash:

  • With over 11,500 branches, Post Office has the biggest retail network in the UK, with more branches than all the banks and building societies combined.
  • Post Office is helping anyone who wants cash to get it whichever way is most convenient. Partnership with over 30 banks, building societies and credit unions means that 99% of UK bank customers can access their accounts at their Post Office.
  • Cash withdrawals, deposits and balance enquiries can be made securely and conveniently over the counter at any Post Office; and the biggest investment by any organisation or company in the last decade is being made to safeguard 1,400 free-to-use ATMs across the UK.
  • Post Office is simplifying its proposition for Postmasters with a focus on its cash and banking; mails and parcels; foreign exchange; and bill payments services.
  • Research has found that visits to the Post Office help drive another 400 million visitors to other shops, restaurants and local businesses equating to an estimated £1.1 billion in additional revenue for High Street businesses.
  • 99.7% of the population live within three miles of a Post Office; and 4,000 branches are open seven days a week.

About the research:

Two surveys were conducted, one to sample British consumers and one to sample decision makers in British small and medium size (SME) businesses.

All figures, unless otherwise stated, are from YouGov Plc, and both surveys were carried out online.

Total sample size for the consumer survey was 2050 adults. with fieldwork was undertaken between 24th - 25th June 2021. The figures have been weighted and are representative of all GB adults (aged 18+)

Total sample size for the SME survey was 503 adults who are senior decision makers in small or medium size businesses with up to 250 employees. Fieldwork was undertaken between 25th - 28th June 2021. The figures have been weighted and are representative of British business size.

[1]Access to Cash Review

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About the Post Office

  • With over 11,500 branches, Post Office has the biggest retail network in the UK, with more branches than all the banks and building societies combined.
  • Post Office is helping anyone who wants cash to get it whichever way is most convenient. Partnership with over 30 banks, building societies and credit unions means that 99% of UK bank customers can access their accounts at their Post Office.
  • Cash withdrawals, deposits and balance enquiries can be made securely and conveniently over the counter at any Post Office; and the biggest investment by any organisation or company in the last decade is being made to safeguard 1,400 free-to-use ATMs across the UK.
  • Post Office is simplifying its proposition for Postmasters with a focus on itscash and banking; mails and parcels; foreign exchange; andbill paymentsservices.
  • Researchhas found that visits to the Post Office help drive another 400 million visitors to other shops, restaurants and local businesses equating to an estimated £1.1 billion in additional revenue for High Street businesses.
  • 99.7% of the population live within three miles of a Post Office; and 4,000 branches are open seven days a week.

Press contacts

Post Office Press Office

Post Office Press Office

Press contact Please note this line is strictly for the Post Office Media enquiries, not Royal Mail enquiries. 0207 012 3456
Karim Aziz

Karim Aziz

Press contact Head of Media Relations 0207 012 3456
Emma Hancock

Emma Hancock

Press contact Senior PR & Campaigns Manager 020 7012 3456
Sheila Tapster

Sheila Tapster

Press contact Press Officer 020 7012 3456