Follow Post Office Media

Post Office Reports 30 Per Cent Increase In Cash Withdrawals Across Its Network

Press release   •   Oct 31, 2014 12:53 GMT

- Post Office building its role as key banking and payment provider at the heart of communities across the UK

- Over 300 million cash withdrawals made at Post Office branches each year

- 95 per cent of UK bank account holders can access accounts at any Post Office branch

- The Post Office is becoming a major player in the Financial Services Market

- Post Office Network of over 11,500 branches and 2,500 ATMs the largest free cash withdrawal network in the UK

The Post Office has today announced a 30 per cent increase in over the counter cash withdrawals across its network, as the numbers of customers from banks and building societies continue to grow in accessing cash across its network.

Post Office said it had firmly cemented itself as a leading player in the banking and payments market handling over two million contactless payments since terminals were rolled out across its network.  It also announced that during the last year, over 300 million cash withdrawals had been made across its network of 11,500 branches and 2,500 ATMs – the largest free cash withdrawal network in the UK.

Henk Van Hulle, Post Office Financial Services at the Post Office said:  

“Post Office branches remain at the heart of communities across the UK, often in places where banks no longer exist.  We’re delighted to be working with more and more high street banks to ensure that over 95 per cent of UK bank account customers can access their accounts at our branches, wherever they live in the UK.”

The Post Office network is at its most stable for decades.  To ensure it remains at the heart of communities it is undertaking the biggest transformation programme in UK retail history. Post Office is modernising over 8000 branches and investing in over 3000 community branches - 10 branches a day are being transformed. So far over 3000 branches have been modernised with many of these open on Sundays, from early in the morning into the evening.  These branches, alongside over 2500 ATMs across its network ensure that customers have even easier access to banking services through the Post Office network. 

As well as modernising Post Office branches it is also taking banking services out to rural communities through a fleet of 40 mobile vehicles, serving 250 communities.

The Post Office is also becoming a major player in the Financial Services market, offering a wide range of award-winning products such as mortgages, savings, current account and credit cards appealing to customers looking for choice, good value, fair and transparent products.

Feedback from customers has revealed that brand reputation, convenience, accessibility and simplicity were among the top reasons they use the Post Office. Others felt that the Post Office serviced their banking needs and allowed them to have all their financial products under one roof.


Notes to editors:

30 per cent increase refers to over the counter transactions made from Post Office partner Bank accounts

Over 300 million the total amount of withdrawals, made over the counter, via ATMs from both partner Bank Accounts and Post Office Card Accounts.

About the Post Office

The Post Office (Post Office Limited) has an unrivalled national network of over 11,500 branches across the UK, more than all the high street banks combined, and sits at the heart of communities in Northern Ireland, Scotland, Wales and England. The Post Office has made a commitment to maintaining its network of branches at its current size and reach. It provides around 170 different products and services spanning financial services including savings, insurance, loans, mortgages and credit cards; Government services; telephony; foreign currency; travel insurance and mail services.

The Post Office serves over 17 million customers a week and a third of small businesses. Some 99.7% of the total population live within three miles of a post office and over 97% live with one mile of a post office. For many rural communities, the post office is the only retail outlet. Post Offices branches remain highly valued and trusted, and are the focal point of many communities. For more information, visit

Please note the Press Office team can only deal with enquiries from the media.  Unfortunately they do not have access to customer information so can not help with customer enquiries.

If you have an enquiry regarding any Post Office product or service please visit or call 0845Local call rates apply. Call costs may vary depending on your service provider. Calls may be monitored or recorded for training and compliance purposes. 611 2970.