- Response to Government announcement on Royal Mail privatisation
Kevin Gilliland, Network and Sales Director at the Post Office said:
“The privatisation of Royal Mail is a matter for the government. The Post Office and Royal Mail are now separate businesses but continue to work closely together. We have a contractual agreement to provide services on behalf of Royal Mail for some years to come. This close relationship and the contract will continue following privatisation, with both Royal Mail and the Post Office well positioned to take full advantage of the growth in online parcel deliveries.
“We are undergoing the largest investment programme in the history of the Post Office by modernising thousands of branches, resulting in longer opening hours and improved environments for customers. Over 1,000 branches have already been transformed in the last 12 months. These changes have helped improve retail opportunities for subpostmasters and increase sales. With customer satisfaction in these branches running at over 95 per cent we believe there is cause to be optimistic about the future for the business.
“We also continue to introduce new income streams. Our financial services products are proving extremely popular and we are one of the fastest growing providers in the UK with almost three million customers. We have ensured that many of these products result in additional payments to subpostmasters either from in-branch sales or via branch referral fees.”
Contact - Post Office, Press Office
About the Post Office
The Post Office (Post Office Limited) has an unrivalled national network of over 11,500 branches across the UK, more than all the high street banks combined, and sits at the heart of communities in Northern Ireland, Scotland, Wales and England. The Post Office has made a commitment to maintaining its network of branches at its current size and reach. It provides around 170 different products and services spanning financial services including savings, insurance, loans, mortgages and credit cards; Government services; telephony; foreign currency; travel insurance and mail services.
The Post Office serves over 17 million customers a week and a third of small businesses. Some 99.7% of the total population live within three miles of a post office and over 97% live with one mile of a post office. For many rural communities, the post office is the only retail outlet. Post Offices branches remain highly valued and trusted, and are the focal point of many communities. For more information, visit http://www.postoffice.co.uk/.
Please note the Press Office team can only deal with enquiries from the media. Unfortunately they do not have access to customer information so can not help with customer enquiries.
If you have an enquiry regarding any Post Office product or service please visit postoffice.co.uk or call 0845Local call rates apply. Call costs may vary depending on your service provider. Calls may be monitored or recorded for training and compliance purposes. 611 2970.