Press release -
Update on Post Office Broadband Services
A Post Office spokesperson said: “Post Office can confirm that on 27/11 a third party disrupted the services of its broadband customers, which impacted certain types of routers. Although this did result in service problems we would like to reassure customers that no personal data or devices have been compromised. We have identified the source of the problem and implemented a resolution which is currently being rolled out to all customers.
“We would like to apologise to any customers who have been experiencing issues with their Post Office broadband service. For those customers who are still having problems we are advising them to reboot their router.
“We constantly review our systems and processes to protect our customers against incidents of this nature.
“No other Post Office services were affected.”
About the Post Office
Post Office Limited has an unrivalled national network of over 11,600 branches across the UK, more than all the high street banks combined, and sits at the heart of many communities across the country.
It provides around 170 different services and products spanning financial services including savings, insurance, loans, mortgages and credit cards. Post Office also offers Government services, telephony, foreign currency, travel insurance and mail services.
99.7% of people live within three miles of their nearest Post Office outlet. For many rural communities the Post Office is the only retail outlet. Post Offices remain highly valued and trusted and are the focal point for many communities. For more information, visit www.postoffice.co.uk.
